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Jackie is a leading change activist with 35 years experience of enabling change to impact care for people. Jackie has a deep understanding of human relations, organising and mobilising for action and connecting people across networks. She believes in creating change by tapping into peoples’ innate wisdom to what’s important to them, to inspire hope, purpose and participation that can make a real difference for people.
As a change facilitator, international speaker and coach Jackie combines this to help people and complex organisational systems to make their own change from the inside out, through connecting people and facilitating challenging conversations rather than through hierarchy. From this space Jackie helps people to expand their mindset to think differently about the ‘rules of change’ and make sense of it in their own context so they take action with new insights.
Jackie invites you think innovatively to inspire what no one else is thinking and use the untapped energy and resources of relational power to enable everyone to be their own drivers of change, helping people to be their authentic selves and organisations to re-image and discover meaningful work.
Attracted to ‘radical thinking’, Jackie is one of the pioneers and the key improvement architect behind ‘NHS Change Day’, a grassroots movement making over 800 pledges to improve patient care, spreading to ten other provinces across the world. It has been described as a ‘game changer’ and possibly the largest social movement across the NHS. It showed that a self-organising network in a hierarchy is possible and how power divided is power shared, which strongly defines her values for action.
Jackie was asked to work with Mid Staffordshire Foundation Trust following the Healthcare Commission report, to lead the commissioner quality improvement process. Spending a year bringing together improvements, challenges and observational findings a key observation was grassroots staff not feeling they have the ‘permission’ to make simple changes. Starting her career as a nurse Jackie partners with staff and patients to gain insights into improving care
Jackie is an inspirational international speaker and has presented across the UK, USA, Scandinavia, Europe, and Australia. Using leadership challenges, her public narrative, lessons learned in change and bringing up 3 creative young women, Jackie seeks ways to build energy and passion to uncover creative thinking, action and open up what is waiting to be born.