Tel: 07500 938658, Email: email@example.com
National Patient Champion
Team Based Workshops
Bespoke Facilitation and Trust Induction
My role as the first National Patient Champion, sponsored by the Department of Health.Read More
Much of my work has been in an attempt to change the culture of the staff and restore pride in their work and their NHS.Read More
I hold team based workshops in order to address the lack of unity and companionship within NHS wards.Read More
Create, innovate and deliver Bespoke Facilitiation, Speeches and Trust Induction.Read More
Working on national platforms and programs to ensure the patient's voice is always heard.
Ashley Brooks, the self-styled Patient and Staff Champion was voted one of the Top 50 HSJ Patient Leaders in 2015
The judges said: "He's very powerful, and has worked across the NHS on a range of projects. His involvement in the Future Focused Finance programme has ensured the patient voice is part of the discussion about NHS finances."read more
Innovating, designing and overseeing the roll-out of initiatives to improve organisational development.
Ashley has worked with Devon Partnership Trust (DPT) during our series of staff engagement events. His ability reconnect us with our values and to use his personal experiences and insights to help us think about what sort of organisation and individuals we are and want to be. He is a highly skilled presenter and facilitator and has made a measurable impact on our organisation. He received universally positive feedback from over 1000 staff of all types. He has the ability make real and sustainable change happen in organisations. The Trust staff and I would recommend him in the highest possible terms.
Devon Partnership Trust
Ashley makes a very specific contribution, rooted in his pride of the NHS and his commitment to deliver patient defined solutions. His work knows no boundaries, from hand hygiene to finance, from national policy through local commissioning to delivery and from Devon to Manchester. His work with staff is very powerful, assisting all levels to reconnect with their original motivation to care and highlighting how the simplest smile can be a transformational experience.
I have known Ashley for a number of years, and greatly appreciate his consistent commitment to helping patients find their voice and express themselves. His personable and engaging approach is an integral part of reassuring, encouraging and supporting staff as well as patients and their families. Ashley's deep understanding of the NHS, and passion for improving it, is a great asset.
Chief Nursing Officer for England
I first came to know of Ashley in my role as National Director for Patient and Public Affairs at the Department of Health.
Having related his story on the popular TV programme 'Good Morning Britain' senior health officials didn't really know what to do with his numerous offers of help and promptly sent him to me!
That's where the journey began of discovering Ashley's potential as a national patient champion and it continues to this day.
Ashley has a direct, unorthodox style of linking personal experience with real truth in order to motivate staff and empower patients. NHS organisations increasingly tap into such a powerful dual positive to create coproduced change. Assisting with a range of patient and staff led initiatives such as patient engagement and patient safety training, staff induction and presentations to a range of national NHS organisations, Ashley also helped establish the first Guardian service at Queens Hospital in East London. Such a service creates safe options for whistle-blowers and a service template is now being rolled out across England, as mandated by the Heath Secretary Jeremy Hunt in February 2015.
Ashley's professional communications and marketing portfolio skilfully connects staff with the NHS ethos, both reminding staff why they chose to work in healthcare and motivating them to deliver their best for patients. He connects well with a diverse range of patients and the public, enthusing them to get involved with supporting their local NHS.
Ashley is passionate about supporting the NHS to deliver even more high quality care than that which he experienced as a patient, motivating him to this day to give back to the NHS.
I have known and worked with Ashley for 5 years. He has been both an inspiration and source of great integrity. He speaks with passion, he works with commitment and he is a dedicated person who moves with his heart to motivate, enable and co-create change. Ashley believes in doing what is right and he commits wholeheartedly to his work and clients.
Ashley has a great understanding of navigating the system, working with people through building relationship and giving a human touch to his work. He leads with conviction and a strong sense of purpose, remind you why we do what we do and putting the person at the centre of it.
I have worked with Ashley on several projects and he always delivers more and on time.
Head of Transformation
Having worked with Ashley I find his enthusiasm, insight and passion highly contagious. Not only is Ashley highly effective in both small and large groups, he has an innate ability to connect to his audience and colleagues.
Ashley draws you into his stories, and compels you into action – he has a rare ability to see beyond the obvious and can master detail and well as keeping the big picture in perspective. I have no hesitation is recommending Ashley as a valuable partner to a project, whether that be at a strategic or execution level – he is always prepared, always delivers and is often surprising - above all, Ashley is a natural leader, demonstrating the critical attributes of personal integrity, credibility and trust.
Head of Healthcare
I have worked with Ashley since May of 2014. From our very first meeting I knew that Ashley had unique qualities – he is able to 'tell it how it is' and ask the right questions that get to the root of an issue. As a result of these key qualities and his track record as National Patient Champion, Ashley was invited to be part of our national delivery group, linking NHS finance professionals with the public, patients and clinical staff. Ashley has led important pieces of work within our group - from leading a series of patient and public focus groups around the country to speaking at national conferences, writing reports and motivating large groups of NHS staff to get the best value for patients and the public. Ashley always challenges the accepted norms, making us consider doing things differently, vital in creating change.
It is a pleasure work with Ashley, he is great fun and a wonderful 'can do' sort of a person.
Quiet. Measured. Policy-friendly. Thankfully, Ashley is none of these things and that's why he's so effective as patient champion. What he brings to the role is experience and passion. Ashley has experienced the best and worst of NHS care and decided to use this to improve the care and services patients receive. His passion for the NHS is what makes his work so powerful, engaging with staff on what they do so well, and how they can do even better by listening to their patients. I was proud to sponsor Ashley as the first patient champion and have watched with interest his work with front line staff and management to improve patient experience. He makes a difference.
NHS London Director of Communication 2008-13
I have worked with Ashley Brooks – National Patient Champion on a number of projects over that past few years as a NHS commissioner and more recently in provider services within an integrated mental health and community health Foundation Trust. Ashley has been supporting the trust in staff engagement work in the community health services as an organisational priority. He designed and delivered a series of bespoke staff engagement programmes where listening and supporting staff, valuing their contribution is at the core to improving team working and delivering better outcomes for patients. The energy he brings into a room is amazing, He is an articulate, motivational speaker on issues that really matter to patients and staff, his passion for life and the respect and kindness he imparts towards staff is inspirational.
Eirlys Evans Deputy Director of Nursing
East London NHS Foundation Trust
Ashley sums up for me the very essence of the NHS when it is working at its best. He inspires and challenges in equal measure to ensure we continually see NHS care through patients' eyes and keep that at the heart of what we do, no matter which sector of the NHS we work within or the context in which we work. He 'wears his heart on his sleeve' and we are all grateful for it!
Luton Clinical Commissioning Group
Ashley provides a Guardian Service to staff at Whipps Cross Hospital. The confidential service, which is led by the wishes of the staff who he supports, has been invaluable. It has encouraged staff to come forward and raise concerns, and supported staff to raise issues that otherwise, they may not have done. Ashley's straightforward and pragmatic approach, combined with his approachable manner means that staff feel listened to, concerns have been resolved and services have been improved.
Interim Chief Executive
Whipps Cross Hospital, Bart's Health
In the NHS, you are consistently challenged to engage with many different audiences in a way which suits many different motives, ideas and aspirations. The pressure to capture imaginations of wildly different stakeholders is immense and Ashley is a rare find who consistently meets that challenge.
I first spotted Ash by chance. I attended one of those "away days" and I expected a series of grey power point presentations from well intended experts; the sort of drudgery that many of the assembled senior nurses in the audience had slept through before. Far from sleeping, Ash had us in tears - both laughter and sorrow. His ability to engage with his audience and get them to listen is simply brilliant.
Ash is, sadly, unique in that he reminds us all to thank the NHS for the great work it does; getting it right a million more times than getting it wrong. Ash has passion and energy and fight. He will be the one reminding us to fight, when the spectators are telling us we have lost. Ash knows the difference between spectators and players and preserves his loyalty for the latter.
Ash also has the flexibility to make a difference to one individual (exemplified through his Guardian Service) or engage a thousand in his speaking. Both are equally important to him and his strength in not being swayed by the trappings of status give him a very natural authority.
Recently, Ash has worked closely with the leadership community at Barts Health on the type of leadership required of us in the face of the challenges faced by our staff. Ash has been brave and humble, tenacious and thoughtful - all the qualities we need of ourselves. To learn this from a patient champion has been inspirational in itself.
Executive Director of Workforce Development
Whilst in his role as National Patient Champion he works with NHS Trusts across the country BHRUT is fortunate to benefit from a lot of his time (including out of hours).
Ashley facilitated the majority of the PRIDE sessions for our 6,500 plus staff and managers (in the early days Simon MacRory CEO of ODD Consultants co-facilitated) which has resulted in a massive culture change from which our staff and patients have benefited.
He also introduced the first Guardian Service in the NHS at BHRUT which provides staff with an informal, independent and confidential platform to raise issues and concerns regarding patient and staff safety & wellbeing.
Such is its success that he has been asked by other Trusts to roll it out for them - BHRUT leading the way!!
He also facilitates the BHRUT monthly Induction sessions (which are far more engaging than ever before) including a PRIDE session for 100 plus new staff.
PRIDE values are now embedded in the recruitment and appraisal process and of course every day life across the Trust.
Many staff also benefit from informal discussions with Ashley 'in the corridor' where he always dispenses wise counsel.
It is rare to come across someone who is as universally well liked and respected as Ashley; he is inspirational, dedicated enthusiastic and kind.
Former Front of House Officer BHRUT
HFMA Kent, Surrey and Sussex 24 Hour Learning event ‐ 16th/17th October 2015
Thank you for your contribution to our 24 Hour Learning event which was a great success. The feedback received was very positive and this is largely down to a relevant programme delivered by very informative speakers.
This success would not have been achieved without your help and support, and I would personally like to thank you for your excellent contribution.
Chair - HFMA
Read more here
Basingstoke and North Hampshire Hospital ‐ 20th April 2016
I would like to take this opportunity to thank you for giving your time and support to the Clinical Matron Induction Programme. The matrons found the session extremely useful and there was much discussion following it.
Read more here